Refund Policy
Last updated: September 27, 2026
1. Our guarantee
If Sysvia isn't right for you, email us within 30 days of your purchase and we'll give you a full refund, no questions asked. We'd appreciate knowing why so we can improve, but telling us is never a condition of getting your money back.
2. What's covered
Sysvia is sold as a single one-time purchase with no subscription, so this policy covers every license purchase made through our website or checkout provider. It applies once per purchase.
3. How to request a refund
Reach us through our contact page or reply to your receipt email, using the address you purchased with. Include your order or receipt number if you have it — it isn't required, but it speeds things up. We aim to respond within 2 business days.
4. How refunds are processed
Once we approve a refund, we issue it back to your original payment method through our payment processor right away. Your bank or card issuer then decides how long it takes to appear on your statement, which is typically 5–10 business days and outside of our control.
5. After the 30 days
Outside the 30-day window, refunds are generally not available. If something unusual happened — a billing error, a duplicate charge, or a technical problem we couldn't resolve — reach out through our contact page and we'll look at it individually.
6. Your license after a refund
Refunding a purchase ends the license that came with it. We deactivate the license key and you agree to stop using Sysvia on any device once the refund is issued, consistent with our Terms of Service.
7. Chargebacks
If something's wrong with a purchase, please contact us first — most issues are solved faster by email than through your bank. Filing a chargeback instead of requesting a refund may lead us to suspend the associated account and license while the dispute is resolved.
8. Fair use of this policy
This guarantee is meant for genuine cases of Sysvia not being the right fit. We may decline a refund, or decline to honor future purchases, where we reasonably believe the policy is being used to repeatedly purchase and refund a license for ongoing free use.
9. Contact us
Questions about a purchase or this policy? Reach us through our contact page.